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Here at Bouncy Happy
People we pride ourselves on our prompt service and aim to
despatch all orders within 24 hours and the same day when ordered
before 12 midday. We use Parcelforce 48 hour Guaranteed
trackable service as being the most efficient reliable service for
our customers. You should therefore receive your order
in 2 working days.
If you wish an item to arrive sooner you can upgrade your delivery to
our express 24 hour
service, for a small extra charge. If you wish to make more
specific arrangements regarding delivery please
contact us
and we will do our very best to meet your requirements.
Some of our items are sent direct from our suppliers and the price
for UK Mainland delivery is listed in the item
description
Postcode exceptions, Offshore UK or Europe,
please
contact us
or place your order online and we’ll advise you the cost and
service to check it’s OK with you before we take payment. We
have exceptionally low rates negotiated
to Ireland and the EU
POSTAGE & PACKING:
POST FREE
for all orders over £100
From £4.95 for orders
up to £99.99
Express Delivery
24hour service where available from £8.95
These rates apply to all UK
Mainland (except Scottish Highlands) delivery
addresses.
OFFSHORE UK & EUROPE:
Items being sent to any of the following destinations will cost a
minimum of £9.95, but
heavier items and some items that are despatched direct from our
suppliers may cost more, please
contact us
for an exact price. These areas include; Scottish Offshore Islands,
Shetland Isles, Northern Ireland, Scilly Isles, Channel Isles, Isle
of Man, Republic of Ireland, Belgium, Netherlands, Luxembourg,
France, Germany and Denmark.
For all other European destinations please
contact us
.
EXPRESS DELIVERY:
We also offer our Express
Delivery option, the cost of this service starts at £8.95 for Mainland UK.
Simply place your order, if we receive it before 12 noon Monday to
Thursday and we’ll despatch your parcel for next day
delivery. Orders received before 12 noon Friday can be delivered on
Monday. Saturday deliveries can be arranged but
contact us
for a price first.
This service cannot be guaranteed however for Northern Ireland,
Isle of Man, Isles of Scilly, or the Scottish Highlands and
Islands. However we will always endeavour to complete deliveries as
quickly as possible.
All Express Delivery
parcels will need to be signed for. Some items
cannot be shipped with Express Delivery due to their size and if
they need to come direct from our supplier, we will let you know if
this is the case and you will not be charged any extra.
In a hurry?
If you need your delivery quickly, please
contact us
. We’ll tell you if your item(s) are in stock, discuss
delivery options and do our utmost to make sure it arrives in
time.
Busy, busy, busy? We offer timed delivery options and we can
deliver to work or a friend if you won’t be at home,
please
contact us
.
ORDER TRACKING:
You will receive an e-mail as you order is shipped and this will
provide you with information to track your consignment, or you can
talk to our friendly
Customer Service Advisors on 01326 375755.
RETURNS POLICY:
If at any time after placing or receiving your order, within 30
days of purchase, you wish to return your item we will give you a
full refund. Please note however the item must be in a re-saleable
condition and in the original packaging. If you wish us to arrange
collection, there may be a collection charge for the carriage of
the returned item alternatively you can arrange your own carrier.
Please note you will be liable for any loss or damage whilst in
transit, there may also be a re-boxing charge if it is deemed the
packaging is not suitable for resale.
To do this, it would be really helpful if you could contact our
friendly Customer Service Advisors on 01326 375755 first, as there
could be occasions when it may not be necessary for you to be
inconvenienced by sending a product back to us. If you have any
questions, please
contact us
first.
AND FINALLY, SOME IMPORTANT INFORMATION:
A signature is required by most of our carriers upon
delivery. Drivers are contracted to deliver to your
kerbside. Please bear in mind that some of our items are
heavy, the driver will not be able to carry them upstairs and may
require assistance when unloading. Please advise us when placing
your order if you are unable to assist the driver.
If your order contains Heavy/Oversized items and Standard
items, we will charge the cost of delivery for Heavy/Oversized
items.
Customers are welcome to collect from our warehouse in Cornwall, but
please
contact us
to arrange this before placing your order.
Sorry, we do not ship
to destinations outside
of the European
Union.
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